Return FAQs

What is your Return/Refunds Policy?

No attempt should be made to return goods without prior authorisation. Authorisation must be obtained within 14 days of purchase. The company is under no obligation to accept the return of goods outside the above-mentioned conditions. A 10% restocking fee may be charged and goods must be in a re-saleable condition and in their original packaging, and returned at the cost of the customer.

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days. Clearance items may not be refunded.

How can I return my order?

Please contact our service team on 1300 303 755 to organise a return with a Returns Form and Instructions.

Do I have to pay for postage on returned orders?

If you are returning an item due to a change of mind, it is your responsibility to pay for postage to return the order. We are not responsible for any damage in transit or a return that goes missing.

What if an item I receive is faulty?

Victor Sports Med strives to provide high-quality products for every order, however if a product does arrive faulty please contact us on 1300 303 755 to organise a replacement or refund.